Complaints Procedure Rules
The economic success of our company is closely linked to the assumption of responsibility in and towards our society. As set out in our Code of Conduct, we place high demands not only on our own behaviour and business conduct, but also on our stakeholders. The Lotter Group is committed to this social, ecological and economic responsibility.
You can help to protect these values by reporting any observed or suspected violations of these standards. This includes, for example, breaches of human rights, environmental regulations, criminal offences, administrative offences, professional misconduct, breaches of regulations, breaches of professional duties or other criminal activities. Our complaints procedure includes information and reports in accordance with the Supply Chain Due Diligence Act (LKSG) and the Whistleblower Protection Act (HinSchG).
If you suspect that a violation of these values and regulations has been committed in connection with a Lotter Group company, please contact our external lawyer of confidence.
Complaints office / internal reporting office of the Lotter Group
Gustav Müller
Law firm Gustav Müller
Justinus-Kerner-Str. 18
75056 Sulzfeld
Tel. 07269 919-177
Fax. 07269 919-178
Mobile 0160 96488827
info@anwaltskanzlei-gustav-mueller.de
Whistleblowers do not have to fear reprisals and no costs are incurred at any time for submitting complaints or reports.
If an offence reported internally to our complaints office under the provisions of the Whistleblower Protection Act (HinSchG) has not been remedied, the whistleblower is free to contact an external reporting office (e.g. Federal Office of Justice, Bafin).
Our organisation does not tolerate retaliation of any kind and we protect anyone who speaks up in good faith, even if a concern turns out to be unfounded.
Every report will be handled with care, speed and confidentiality in compliance with applicable data protection laws. The complaints office contacts the whistleblower as quickly as possible and examines the report impartially and confidentially. The report can be made anonymously, e.g. by telephone or via an anonymous e-mail address. If the complaints office requires further information on the facts of the case, it will (as far as possible) contact the person making the report. The whistleblower will receive an acknowledgement of receipt within seven days and a notification of the conclusion or information on the status of the proceedings within three months. The Lotter Group will respond vigorously to any misconduct identified. On the basis of the facts established, a decision on the case and appropriate measures are usually taken by the Lotter Group in consultation with the responsible business units and departments.
Please note that reports that do not relate to the violations of the LKSG or HinSchG described above will not be processed. For such reports (e.g. queries or complaints about deliveries and products, suggestions for improvement from employees or external parties), please contact the sales departments, your line manager or the works council.
The evaluation of the effectiveness of the reporting centre is carried out at least once a year and on an ad hoc basis.
The information pursuant to Art. 13 / Art. 14 and Art. 21 GDPR of the Complaints Office on the processing of personal data can be found here (only available in German).